BFPO Deliveries

We are unable to send our larger/ heavier products to BFPO addresses. Please Contact Us and we will do all we can to get what you need to where you need it.

International Deliveries

This is only available for selected lines in certain countries, and a variable delivery charge will apply, dependent upon your location and the weight and volume of the order. The charge will be calculated during the checkout process, and you will know of the full delivery charges before you confirm your order.

Full details relating to International deliveries, please click here.

When your Order Arrives

We take the best possible care to make sure that your order and its packaging leaves our warehouse in good condition. If when your delivery arrives, you find that the outer packaging is damaged and you suspect that the products inside are also likely to be damaged, you should not accept the delivery and should hand it back to the courier to return to us. If you decide to accept a delivery where the packaging is damaged, you must inform the courier in writing of the damaged packaging when you sign for the delivery, take a photo of the damage before opening your parcel, and Contact Us immediately.

For extra information on deliveries, please click here to view our full Terms & Conditions.

Delivery Details

Claims for lost outgoing parcels cannot be made until enough time has passed to allow for delays in the post, generally 15 working days. We also ask customers to ensure that they make their claim within a reasonable length of time. Claims cannot be processed if reported to us 30 days after the original order date.

Contact Us immediately if your parcel has not arrived in the timescale set out when ordering and we will advise you of the next steps. You may be advised to complete and sign a non-receipt of delivery form whilst we set investigations in progress. This will help us should we need to report the incident to the Authorities at any stage of the investigation.

Need Further Help?

Our Customer Service Team is ready to answer your questions.